1. Information We Collect
When you use our website or request a quote, we may collect the following personal information:
- Your name, email address, and phone number
- Vehicle registration number and associated vehicle details
- Photographs of vehicle damage you upload
- Details of the repair services you require
2. How We Use Your Information
We use your personal information to:
- Provide accurate repair quotations and communicate with you about your enquiry
- Schedule and carry out vehicle repairs
- Process insurance claims on your behalf
- Send appointment confirmations and updates on repair progress
- Improve our services and website experience
3. Data Storage & Security
Your personal data is stored securely and we implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, or destruction. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.
4. Sharing Your Information
We will never sell your personal data to third parties. We may share your information with:
- Insurance companies — only when processing a claim on your behalf
- Parts suppliers — only the minimum information needed to order correct parts
- Service providers who assist with our website and communications
5. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent at any time where processing is based on consent
6. Cookies
Our website uses cookies to improve your browsing experience. For full details on how we use cookies, please see our Cookie Policy.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at our Edinburgh workshop or via our Contact page.
Last updated: March 2026