Our Commitment
At Edinburgh Bodyworks, we are committed to providing the highest standard of service. However, if something has not met your expectations, we want to know about it so we can put it right.
Step 1: Contact Us Directly
In the first instance, please contact us directly by phone or email. Many issues can be resolved quickly through a conversation with our team. We aim to acknowledge all complaints within 24 hours.
Step 2: Formal Written Complaint
If you are not satisfied with the initial response, you may submit a formal written complaint via email or post. Please include:
- Your full name and contact details
- Your vehicle registration number
- The date of the repair or service
- A clear description of your complaint
- Any supporting evidence (photos, invoices, etc.)
Step 3: Investigation
We will investigate your complaint thoroughly and aim to provide a full response within 10 working days. If we need more time, we will keep you informed of our progress.
Step 4: Resolution
Once our investigation is complete, we will offer a fair resolution which may include re-inspection, remedial work at no charge, or a partial/full refund where appropriate.
External Resolution
If you remain dissatisfied after following our internal procedure, you may contact The Motor Ombudsman or your local Citizens Advice Bureau for independent advice and mediation.
Last updated: March 2026